contact information

Phone: 1-207-401-4999
Email: [email protected]
Open Monday to Friday, 8:30am – 5:30pm EST
Closed for Independence Day, Thanksgiving, Christmas Day and New Year’s Day

frequently asked questions

How long will delivery take?

We aim to dispatch all products ordered within one business day of an order being placed, although this can not be guaranteed around product launches and holidays.

If you require faster shipping, please feel free to contact our customer service team, who may be able to help.

USPS Priority Mail

Shipping speeds with USPS Priority Mail are not guaranteed, but most shipments arrive within one to three business days of dispatch.

For a more precise estimate, you can enter our zip code (04401) in the USPS Service Commitments tool with a mailing time of 4:00pm to 4:30pm.

FedEx 2Day

FedEx 2Day delivery speeds are guaranteed, and we will dispatch all orders ordered with this service selected during the same day, if ordered on a business day before 2pm Eastern time.

FedEx 2Day services ship within two business days of dispatch. For a more precise estimate, you can contact our customer service team.

USPS Priority Mail Express

USPS Priority Mail Express delivery speeds are guaranteed, and we will dispatch all orders ordered with this service selected during the same day, if ordered on a business day before 2pm Eastern time. 

USPS Priority Mail Express shipments arrive within one to two business days. For a more precise estimate, you can enter our zip code (04401) in the USPS Service Commitments tool with a mailing time of 4:00pm to 4:30pm.

How quickly will you dispatch my order?

We aim to dispatch all products ordered within one business day of an order being placed, although this can not be guaranteed around product launches and holidays.

We will dispatch all orders ordered with FedEx or USPS Priority Mail Express selected as a shipping service during the same day, if ordered on a business day before 2pm Eastern time.

How can I return or exchange an item?

You can view our full returns policy here.

Any returns mailed to us should include your order number, order date, name and address.

get in touch